Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vaguecustomrods@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Overview

We want you to love what you ordered. If something isn't right, we're here to help — but please read this policy carefully before initiating a return so we can get things resolved as quickly as possible.

Return Eligibility

We accept returns on eligible physical products within 30 days of the delivery date.

To qualify for a return, items must be:

• Unused and in original, unaltered condition
• In original packaging with all included components, hardware, and documentation
• Free of damage caused by the customer

Returns will not be accepted on items that show signs of use, modification, or customer-caused damage.

Non-Returnable Items

The following are not eligible for return or refund:

• Custom rod builds — All custom-built rods are made to order and are final sale.
• Cut-to-length materials — Blanks, thread, and any materials cut to specification cannot be returned.
• Digital products — Downloadable guides, templates, and digital files are non-refundable once accessed.
• Online courses and class enrollments — See our separate Class & Course Cancellation Policy below.
• Sale or clearance items — All sale items are final sale.
• Gift cards

Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

Return Reason	Who Pays Return Shipping
Customer ordered wrong size, color, or item	Customer
Customer changed their mind / no longer wants item	Customer
Item arrived defective or not functioning as described	Vague Rods
Item was damaged in transit	Vague Rods
Wrong item was sent by Vague Rods	Vague Rods

We are not responsible for return packages lost or damaged in transit. We recommend using a trackable shipping method and retaining your receipt.

How to Initiate a Return

1. Email us at [your contact email] with your order number and reason for return.
2. We will review your request and respond within 2–3 business days.
3. If approved, you will receive return instructions and, where applicable, a prepaid return label.
4. Do not ship items back before receiving written approval. Unauthorized returns will not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed to your original payment method within 5–7 business days.
• Original shipping charges are non-refundable unless the return is due to our error.
• If a refund is delayed, please check with your bank or credit card provider before contacting us, as processing times vary by institution.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or item, please initiate a return for the original item (if eligible) and place a new order.

Class & Course Cancellation Policy

Class enrollments are non-refundable once the course begins. If you need to cancel before the class start date, please contact us at vaguecustomrods@gmail.comto discuss options. Cancellations made less than  before the start date may not be eligible for a refund or transfer.

Vague Rods reserves the right to cancel or reschedule a class due to low enrollment or unforeseen circumstances. In such cases, enrolled students will receive a full refund or the option to transfer to a future session.

Contact Us

Questions about a return or refund? Reach us at:

Email: vaguecustomrods@gmail.com Website: vaguerods.net

Policy effective: June 2026. Vague Rods reserves the right to update this policy at any time.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at vaguecustomrods@gmail.com.